Question 1

How do I sell gold in Birkenhead?

Accepted Answer

Once our Birkenhead town centre store opens, walk in with your gold for a free, no-obligation valuation. Until then, please use our contact form for an indicative valuation by email.

Question 2

Do you buy diamonds?

Accepted Answer

Yes — loose diamonds and diamond jewellery, assessed on the 4Cs with or without certification.

Question 3

Do you buy broken jewellery?

Accepted Answer

Yes. Broken chains, single earrings, tangled necklaces and damaged rings still hold real value based on their precious metal content.

Question 4

How are gold prices calculated?

Accepted Answer

Offers are based on the live market spot price of gold, the carat purity of your item and its weight in grams. We show you the calculation in store.

Question 5

Do I need ID to sell gold?

Accepted Answer

Yes — valid photo ID such as a UK driving licence or passport is required to keep the process compliant and protect everyone involved.

Question 6

Do you buy watches?

Accepted Answer

Yes — Rolex, Omega, Cartier, TAG Heuer, Breitling and many other recognised brands, working or non-working, with or without box and papers.

Question 7

Do you offer same-day payment?

Accepted Answer

Yes. Once a price is agreed in store, payment is made the same day with no hidden fees.

Question 8

Are valuations free?

Accepted Answer

All valuations at Birkenhead Gold are free and carry no obligation.

Question 9

What types of diamonds do you buy?

Accepted Answer

Natural diamonds in a wide range of shapes — round brilliant, princess, oval, emerald, cushion and more — both as loose stones and set within rings, earrings, pendants and bracelets.

Question 10

Where will the Birkenhead Gold store be located?

Accepted Answer

We're opening in Birkenhead town centre. The full address will be announced ahead of launch.

Question 11

Will you buy bullion and coins?

Accepted Answer

Yes — sovereigns, half-sovereigns, Krugerrands, Britannias and gold bullion bars from 1g to 1kg.

Question 12

Can I sell on behalf of a relative?

Accepted Answer

If you're acting on behalf of someone else, please bring relevant documentation and your own ID. We'll explain what's required when you get in touch.

Your questions, answered.

All FAQs

Request a no-obligation valuation